Disclaimer, Cancellation & Refund Policy

Website Disclaimer

Overview

A disclaimer outlines the limitations of liability and responsibilities associated with the use of the Linkway Internet Pvt. Ltd. website and its services. It may include warnings, expectations, and legal protections.

Website Disclaimer Covers

• No warranties
• Limitations of liability
• Exceptions
• Reasonableness
• Third-party responsibilities
• Unenforceable provisions

Disclaimer Statement

The information provided on this website is made available by Linkway Internet Pvt. Ltd. for general informational and service-related purposes only. While we make reasonable efforts to keep the information accurate and up to date, we do not guarantee its accuracy, reliability, completeness, or suitability for any particular purpose.

• Use of information provided on this website is at your own risk.
• Linkway Internet Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or other loss or damage arising from the use of this website or its information, to the extent permitted by applicable law.
• We are not responsible for the content, accuracy, availability, or privacy practices of external websites linked from our website.
• We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
• Service availability may be affected by maintenance, technical issues, network conditions, third-party infrastructure, or circumstances beyond our reasonable control.
• Information regarding broadband plans, offers, pricing, availability, and services may be changed or updated without prior notice.
• Third-party services, websites, payment gateways, or other external platforms may be subject to their own terms and conditions and privacy policies.

Cancellation & Refund Policy

Cancellation Policy

• Cancellation requests for Linkway Internet Pvt. Ltd. services may be subject to the status of the order, installation, activation, recharge, or subscription.
• Cancellation requests should be submitted as soon as possible after placing an order or requesting a service.
• Cancellation may not be possible once installation, activation, provisioning, or service processing has begun.
• Cancellation requests for services that have already been activated may not be accepted.
• Any applicable cancellation charges, installation charges, equipment charges, or other non-refundable charges may be deducted where applicable.
• Promotional, discounted, or special-offer services may be subject to additional cancellation conditions.

Installation or Service Issues

If you experience an issue with installation or service activation, please contact our customer support team promptly so that the issue can be reviewed and resolved.

Incorrect Customer Information

Customers are responsible for providing accurate information while placing an order, requesting installation, making a recharge, or subscribing to a service. Any incorrect information, including name, address, mobile number, plan selection, or other service details, should be reported to us as soon as possible.

Recharge / Subscription Policy

• Broadband recharge and subscription purchases are generally final once successfully processed.
• Customers are responsible for selecting the correct plan and providing accurate information before completing a transaction.
• Refunds for incorrect plan selection or incorrect customer details may not be available once the recharge or subscription has been successfully processed.
• Any refund request will be reviewed based on the circumstances of the transaction and applicable company policy.

Failed Transactions

If an amount has been deducted from your bank account, card, UPI account, or other payment method but the recharge or service has not been successfully activated:

• Please contact us and provide the relevant transaction details.
• The transaction will be verified with the applicable payment provider.
• If the payment is confirmed as failed and the amount has been received by us, the applicable refund will be processed within the relevant processing period.
• Bank, UPI, payment gateway, or other third-party processing times may affect the time taken for the amount to reflect in the customer's account.

Refund Policy

• Refund eligibility depends on the nature and status of the service or transaction.
• Refund requests must include relevant customer and transaction details.
• Refunds may be considered for eligible failed transactions, duplicate payments, or other situations determined by Linkway Internet Pvt. Ltd.
• No refund will generally be provided for services that have already been fully activated or consumed, except where required by applicable law or determined otherwise by the company.
• Installation, activation, equipment, or other applicable charges may be non-refundable where the relevant service or activity has already been provided.
• Approved refunds will be processed through the applicable payment method or another appropriate method.
• The time taken for a refund to appear in the customer's account may depend on the bank, UPI provider, payment gateway, or other financial institution.

Service Delivery Policy

General Policy

• As Linkway Internet Pvt. Ltd. provides broadband and internet-related services, service delivery primarily involves installation, activation, provisioning, maintenance, and continuation of internet connectivity.
• Service activation and installation timelines may vary depending on location, technical feasibility, infrastructure availability, and other operational requirements.
• Service availability is subject to network coverage and technical feasibility at the customer's location.
• Installation may require access to the customer's premises where applicable.
• Customers must provide accurate installation and contact information.
• Delays may occur due to technical issues, maintenance, weather conditions, third-party infrastructure, government restrictions, or circumstances beyond our reasonable control.

Service Details

Service availability and applicable charges may depend on:

• Selected broadband plan
• Customer location
• Network availability
• Installation requirements
• Equipment requirements
• Applicable taxes and charges
• Promotional offers or discounts

Customers should verify the applicable plan details, pricing, validity, and terms before completing a purchase or subscription.

Service Confirmation

Service activation, installation, recharge, or subscription confirmation may be communicated through registered contact details, including email, SMS, WhatsApp, telephone, or other available communication channels.

For any issue relating to installation, activation, recharge, billing, or broadband service, customers may contact Linkway Internet Pvt. Ltd. using the contact details provided below.

Limitation of Liability

Linkway Internet Pvt. Ltd. shall not be liable for losses or damages resulting from circumstances beyond our reasonable control, including but not limited to:

• Internet or network outages
• Scheduled or emergency maintenance
• Power failures
• Equipment failures
• Third-party network or infrastructure failures
• Payment gateway or banking failures
• Natural disasters
• Government actions or restrictions
• Force majeure events
• Customer equipment or configuration issues

Nothing in this policy is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable law.

Payment / Bank Authorization Clause

We are not liable for losses, delays, declined transactions, or failed payments resulting from insufficient funds, card limits, bank authorization issues, incorrect payment information, UPI failures, payment gateway problems, or other issues originating from banks, card networks, UPI providers, or third-party payment service providers.

Contact Information

For cancellation, refund, service, payment, installation, or other queries, please contact us: